At The Rock Crystal Shop, your right to privacy and data security is a primary concern. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site (therockcrystalshop.com.au
Information We Collect
We may ask you to provide personal information when you:
- Use our website;
- Place orders for products;
- Participate in surveys or other promotional activities;
- Subscribe to newsletters, promotional emails, saved cart reminders, or other materials;
- Contact us.
Information we may request includes your email address, name, home address, and telephone number. If you make a purchase, we may ask for your credit card number and billing information. We may also collect information, such as your business or company information, age, gender, interests, preferences and favourites. Forms that you may fill in will indicate whether information requested is mandatory or voluntary.
We may collect information about your visits to our websites, including the pages you view, the links and ads you click, search terms you enter, and other actions you take in connection with The Rock Crystal Shop websites and services. We may also collect certain information from the browser you used to come to our website, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our site if you click on a link on our site.
In order to offer you a more consistent and personalized experience in your interactions with The Rock Crystal Shop, information collected through one source may be combined with information obtained through other The Rock Crystal Shop resources. We may also supplement the information we collect with information obtained from other parties.
How We Use Personal Information
The Rock Crystal Shop uses your personal information to:
- Deliver the services and support, or carry out, the transactions you have requested;
- Send communications to you, such as product safety information, your transactions status (for examples, order confirmations) , information about products and services available from The Rock Crystal Shops, saved cart reminders, promotional offers, and surveys;
- Customize, analyse, and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;
- Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you;
- Prevent fraud and other prohibited or illegal activities;
- Protect the security or integrity of the website, our business, or our products or services; or
- Otherwise, as disclosed to you at the point of collection
Disclosing Personal Information
We may share your personal information with corporate affiliates to carry out transactions you request or to make our business or that of our corporate affiliates more responsive to your needs. We may also disclose your personal information in connection with law enforcement, fraud prevention, or other legal action; as required by law or regulation; or if The Rock Crystal Shops reasonably believes it is necessary to protect The Rock Crystal Shops, its customers, or the public. In addition, we may share your personal information with business partners that help The Rock Crystal Shop carry out transactions you request or that help The Rock Crystal Shop to customize, analyse, and/or improve our communication or relationship with you, and then only with business partners who share The Rock Crystal Shop commitment to protecting your personal information. Except as described above, we will not disclose your personal information to third parties for their own marketing purposes unless you have provided consent.
How We Secure Your Personal Information
The Rock Crystal Shop is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure, such as encryption, passwords, physical security, etc. While we strive to protect your personal information, The Rock Crystal Shop cannot ensure or warrant that the personal information or private communications you transmit to us will always remain private, and you do so at your own risk
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
Collection and Use of Children’s Personal Information
The Rock Crystal Shop takes children’s privacy seriously. If you are under 18 years of age, please do not submit any personal information through our websites.
Third-Party Websites and Services
Please be aware that other websites that may be accessed through our website may collect personally identifiable information about you. The information practices of those third-party websites linked to The Rock Crystal Shop.com.au are not covered by this privacy statement. Please be aware that, in providing services on The Rock Crystal Shop behalf, our business partners may collect personal information about you.
To serve you better, we may combine information you give us online, in our stores or through our catalogues. We may also combine that information with publicly available information and information we receive from or cross-reference with our partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
We may collect, store, accumulate certain, or create (by excluding personal data) non-personally identifiable information concerning your use of this Web site, such as information regarding which of our pages are most popular. We may use for any purpose and share or transfer to anyone such non personally identifiable information in our discretion.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request, including to respond to subpoenas or warrants served on us, or in connection with detection, prevention or investigation of fraud.
We may disclose information about your browsing behaviour and/or purchasing behaviour while on our web site, including the products you purchased (but not your name, address, email address, telephone number, or any other personally identifiable information), to third party advertisers.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. (our “Service Providers”) . We provide our Service Providers with the information needed for them to perform these services. Our Service Providers are required not to use your information other than to provide the services requested by us.
The information collected using cookies may however be used by:
Estella also uses analytics data to serve ads based on a user’s prior visits to our website. Site visitors may opt out of Google Analytics by visiting the Google Analytics opt-out page.
Deleting Your Account
If you wish to delete your account from our system, please use the Contact Us form and fill in your details. Subject to us being on holidays, it will happen within 72 hours.
Changes to Our Privacy Statement Regarding Customer and Online User Information
We will occasionally update this privacy statement. If we make changes to the Privacy Statement Regarding Customer and Online User Information or make any material changes to how The Rock Crystal Shop will use your personal information, we will revise the Privacy Statement to reflect such changes and revise the statement’s effective date, included at the end of this section. We encourage you to periodically review this statement to be informed of how The Rock Crystal Shop is protecting your personal information.
How to contact us and more information
You can find out more information about the Privacy Act and the Australian Privacy Principles from the Australian Information Commissioner. The Information Commissioner may be contacted at www.oaic.gov.au (email – firstname.lastname@example.org)