Terms & Conditions

We are delighted that you are considering buying from us. But we do need to ensure you understand the conditions of trade. If you have questions, please let us know at time of ordering in “Additional Notes” or before items are processed and shipped.


  • This website and its contents are provided to you on an “as is” basis;
  • Information on this website may contain typographical errors, technical inaccuracies or other errors and may not be accurate, complete or current; and
  • Any information published on this website are general opinions only and should not be taken as definitive or exhaustive, nor are such answers intended to be advice as to any specific issue you may have. Please know that the advice and insights given in our website and shops is general in nature. It is considered a complement to but NOT a substitute for professional medical help should you know or suspect you have a medical problem. This includes information given in phone calls, SMS, page text, videos, images and so on.

Additional Information for Overseas Buyers

Please read here. And then return here to complete your understanding of our Terms and Conditions.

Products and Pricing

All pricing quoted is in Australian Dollars (AUD / AU$) and inclusive of 10% GST. Delivery charges are calculated as an additional charge according to the number of item/s ordered and the receiver’s delivery address. All pricing, products and stock availability are subject to change at any time.

Ordering and Payment

PLEASE ENSURE YOU READ the Order Processing and Shipping section in this article too.

Place your order on-line through our website or alternatively you can use the Contact Us form and we will assist you. Sometimes the piece has been sold via non-website channels and we will do our best to source alternatives for you to consider or refund the money.

You can select to pay by

  • PayPal;
  • Simplify Commonwealth Bank gateway;
  • Direct Debit (and bank transfer to our account after the order is placed);
  • ZipPay (to pay in instalments but get the items straight away). ZipPay deposits into our bank account;
  • Organise an in-store Lay-by / Lay-away (see details below).

When wanting to organise a lay-by or you want to pay over the phone, select “Direct Debit” to get your order sent to us, and then phone us to discuss.

We will not consider the stock sold until full payment is in our bank or PayPal account, unless:

  • TRCS is the cause of the delay e.g. we are sourcing other crystals for your order
  • TRCS agreed to your request for payment by lay-buy in which case the crystals are marked as “on hold” on the website and held at our premises until full payment is received.

Delivery cost

Except for electronic gift certificate purchases, delivery costs are calculated according to the number of item/s ordered, weight, dimensions and delivery destination sent in Australia Post satchels, or if bulky items, by courier service.

To calculate the delivery cost place the item/s in your Shopping Cart, enter your address for your delivery location, and click Go.

We use APIs that calculate Australia Post prices. Or in some cases we quote flat rate shipping for a particular weight. These seem to be accurate but only cover the first $100 insurance if not delivered. We will do my best to absorb additional cost especially if insurance is needed but sometimes we cannot. We will call you to discuss if there are issues.

Read processing section too.

Buying on Lay-buy:

Special Conditions – use Contact Us form and we will send a copy of the NSW retail lay-buy form to you.

You also have the option to use Zip Pay which lets you receive the product while you pay it off this external company.

Direct Debit Payments:

When you take this option, the stock is held in reserve for you. If you pay straight away we often find the money arrives as early as a couple of hours later. Unfortunately not all the time. But often especially if you used this option in the past and or you are a Commonwealth Bank customer too.

Commonwealth Bank for payments:
The Rock Crystal Shop
BSB 062192
Account 10301967

SMS (0490 683 788) or email us a copy of the transfer receipt so we will start preparing you goods for shipments once funds clear. You will get the address on the email we send when you place the order. General inquiries ring (+612) 8068 2668.

Order Processing and Shipping

Where we process orders and ship them

Orders received from you are processed by us within two business days of confirmation of cleared funds into our bank account or PayPal account. Most are now processed same day but pickup is next day. You will have a tracking number to see where your parcel is at once it leaves our hands.

However …

  • You select either Australia Post regular delivery, or Australia Post express delivery. Delivery times and conditions are on Australia Post’s website.
  • If you are eligible for free shipping, you select free shipping if you are happy with regular post service, else pay for express.
  • There is no order processing on Monday although we may post that day when we the owners are in Sydney for the weekend. Staff do not work Mondays.
  • Australia Post requires us to travel to the Post Office. We do not post orders when post office is shut as we must manually lodge all orders to have proof of sending (we have had PO staff steal three times).
    • Australia Post requires that parcel must be received at the Post Office by 4pm to meet Express Post next day delivery. If we cannot make this time frame “next day” deliveries will be one day delayed.
  • We are not responsible for problems with delivery times by the couriers of Australia Post.
  • Occasionally shipping costs are more costly than quoted than we can absorb, especially if you selected free shipping but live in a remote location. Or you bought something delicate so the calculator under-quoted because of the extra packaging required to keep it safe. So we may have to ring you to discuss order.
  • We can ship overseas – read separate article.
  • If we are on holidays or a family emergency occurs then there may be a delay but we will do our best to let you know ASAP via the website’s banner at the top of the pages, or we email you. You can call us if you are concerned.

When you will receive your order

Experience shows that most people get their orders 2 to 4 days later after placing order depending on Regular or Express service and where you live. Need it faster? Send order through and ring us to let us know. We can cancel the order if we cannot satisfy your needs.

We do not accept responsibility for Australia Post’s ability to deliver. From time to time their automated systems go wacky and a parcel seems to go astray for a few days. Rarely however is it completely lost / stolen. Parcels have tracking numbers that are saved with your order in your account on our website.

All delivery services try to deliver to advertised but circumstances like bush fires, Covid-19 and Christmas rush can also affect their delivery times.

Shipping Insurance

Australia Post offer $100 cover in their basic price for non-delivery.

We strongly recommend that you purchase insurance if you place an order that is over $100.

For Australia Post this is $2.75 for every $100 with $3.40 for “signature on delivery” being required by Australia Post on insurance over $300.

  • If you want signature on delivery please select this option during checkout. This increase costs for small weight parcels. Service is suspended when Covid-19 restrictions are in place.

Advise us in the “Additional Notes” although we are likely to contact you to confirm on large orders. While we do our very best to pack well, be aware that damage through rough handling or lost of a parcel during transport is only covered if you are insured. We ensure tracking of parcels so that you know when we sent the items and where it is at.

Australia Post will require you to get involved with lost parcel and damaged parcel claims as well as TRCS.

Returns, Refunds and Exchanges

Each TRCS crystal is unique. No handmade crystals or fossils are exactly the same, nor any natural crystal, rock or fossil. Slight colour and sizing variations may occur due to the difference with materials used, lighting at time or photography or placement of piece, and different computer screens and settings. Should you require a specific shade of colour please contact us and we can arrange to send you images of the stock that is available.

Items are sold “as is”. There are no refunds unless the product description has misrepresented the piece. Please check the description and photographs for chips, scratches, etc. We would have already discounted the price if this occurred on polished pieces. While we do our best to describe major imperfections on natural pieces, they ARE natural, so please realise that nicks and fractures do occur during their growth and handling.

Change your mind

We do not refund. If you have this concern, discuss it with us at time of ordering. We can send extra photographs or organise for you to see the piece at one of the markets? If you are buying for another person, consider buying a gift certificate.

Lost in transit

We send all parcels by tracked mail unless we agreed with you not to do so for inexpensive items or gift vouchers. If an item does not arrive, enter the  tracking number in the Australia Post website: Track your items – Australia Post (auspost.com.au). We will help you with making a claim if Australia Post seems to have lost it (very rare).

Damaged in transit

If you receive items that have been damaged in transit from TRCS to you, we are happy to offer you a refund for the cost of the item or an exchange for another item (including associated delivery costs for Australian deliveries, excluding associated delivery costs for international deliveries) if we consider we packed poorly and/or we had not warned you of the items delicacy in the description.

If damage was done by Australia Post or similar then we will help you with your insurance claim if you paid for insurance. Take photos of damaged box. Please notify TRCS within 3 days of receiving your goods. All returns and exchanges must be accompanied with the original sales receipt and must be returned to us packaged to avoid further damage.

Additional Conditions

If we have authorised a refund:

  • All refunds will be processed once the item/s have been received by TRCS.
  • Your refund payment will be paid in the same manner as your original payment.
  • All returns should be sent to The Rock Crystal Shop.
  • Please note that any item returned to us must have a Return Authorisation (RA) Number that we will supply.
  • Any items ordered apart from any lost, damaged, or incorrect orders, the order may be subject to a restocking fee of up to 20% for returned merchandise in good condition. This will cover the cost of any re-shipping of goods should that be required. (Please note that in most cases, shipping and handling charges cannot be refunded unless the problem is due to our error).