However:
The Rock Crystal Shop now only uses Australia Post for normal shipping of items. Postage is calculated at the checkout based on the options chosen by you (the buyer). Heavy items such as Amethyst Caves and large Fossils will be sent via Couriers or delivered by TRCS if you want it delivered to a local address (currently Sydney metro but subject to change).
For all orders, the postage is determined by the weight and or size of your order and the postcode of delivery, at the checkout stage of your purchase. The exception is heavy items such as caves which will have postage calculated separately as we do not have a Courier interface and we will NOT free ship.
All items will be delivered via Australia Post, except bulky items like caves. If customers would like more information on the location of their items during shipping, it is your responsibility to follow up with Australia Post.
Once your order is dispatched, you will receive:
Australia Post advises the following delivery times which vary based on whether you live in a capital city or a remote rural location. Click here for Australia Post Deliver Times
https://auspost.com.au/parcels-mail/standard-delivery-timetables
For very heavy items like caves, special arrangements will be made separately between you, us and a large parcel shipping company like Pack N Send.
Transit Damage Insurance (Extra Cover) is offered by Australia Post as free for total purchase value of $100 or less. It is an extra $2.75 per $100 dollars or part thereof, in excess of $100. $300 or more there is also $2.75 signature on delivery charge. We may or may not be able to absorb this extra charge. If we cannot we will contact you.
If you choose to not take out insurance you are taking all responsibility if the item is damaged or lost during transit if we could not absorb the insurance ourselves.
Where Australia Post provides a proof of delivery to the shipping address provided by the customer in their purchase, The Rock Crystal Shop is not liable for any loss as a result of wrongful delivery.
You will receive a tracking id in the email from AP sent when we lodge the satchel at the Post Office. We also place the tracking id so you can see it in your order in the “My Account” area of the website but that is if you created an account. And Paypal also receives the information. Check SPAM/JUNK MAIL/SMS TEXT for TRCS, Australia Post and/or Paypal messages.
However we have the details on our central system if you contact us as you are worried by emails not arriving.
If there is no one at the delivery address, the package may be left at the address. Sometimes Australia Post will leave a calling card or send email or SMS text with instructions for pick up from a designated post office.
We will not be liable for any loss, theft or damage incurred by the customer or any person as a result of:
a) delay or mistake caused by our carrier that we have no control over; or
b) by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us or if there is no one at the delivery address to accept the parcel and it is left by Australia Post at the residence.
If items are not claimed from the Australia Post branch and are sent back to us, The Rock Crystal Shop will not pay for a second delivery to the customer. Please take care to enter the correct address details when you order. If a parcel comes back to us marked ‘return to sender’ the buyer must pay the same postage fee to get the item re-delivered to them again.
Customers are responsible for organizing their own acceptance of items based on the delivery options they chose. Any re-delivery of parcels needs to be arranged and paid for by the customer.
Australia Post ALWAYS sends a confirmation of receipt of the item from us. Look for this email as it will have your tracking id and status of delivery. Check SPAM/JUNK Mail. You can also change delivery details. UNFORTUNATELY, some email hosting companies, like Gmail, send us to your junk mail folder.
It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.
Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. The Rock Crystal Shop is not responsible for fault of delivery by Australia Post.
Please let us know but we are not able to refund in these circumstances and we will do our best to assist you. If a claim is required, Australia Post will require you to lodge a missing parcel claim. And if AP agrees it is lost and they are at fault, they will ask you to tell us so we can do the claim process.
Remember is your seem to fail to receive parcels to your home, consider Australia Post’s options of a collection facility. Click here to read more.
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit, we recommend that you pay for the Transit Damage Insurance (Extra Cover) option at the Checkout.
If any goods are faulty we will meet our statutory obligations to provide a remedy, however, The Rock Crystal Shop is not required to provide a refund for change of mind, so please choose carefully.
You can view our Returns and Exchange policy here. Returns and Refund Policy
