Shipping Policy

GENERAL SHIPPING PRICES

Australian Orders

The Rock Crystal Shop uses Australia Post and Sendle. Postage is calculated at the checkout based on the options chosen by you (the buyer).

Shipping Costs

For all local orders, the postage is determined by the weight and or size of your order and the postcode of delivery. You can calculate this cost at the checkout stage of your purchase.

Shipping Times and Tracking

All items will be delivered via Australia Post Parcel Post, Australia Post Express Post or Sendle. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post or Sendle.

Once your order is dispatched, you will receive an email with tracking information. Please refer to Australia Post Tracking Information, Please click here: (Insert Hyperlink Tracking) https://auspost.com.au/parcels-mail/track.html#/track

Please note that all orders are sent via Australia Post prior to 4pm AEST on weekdays from Tuesday to Friday only

We ship within 24-48 business hours of receiving cleared funds.

Approximate Delivery Times

Please note that this is now varied due to COVID-19

Australia Post advises the following delivery times

  • Standard Shipping (1-5 business days)
  • Express Shipping (1-2 business days to Express Post Network areas)
  • Regional and remote areas can experience longer delivery times.

Click here for Australia Post Deliver Times
https://auspost.com.au/parcels-mail/standard-delivery-timetables

We are using Sendle most often to keep costs down. Sendle is the front end for Couriers Please and Fastaway couriers. You will be sent information about the delivery when we book your parcel. However it cannot be used for remote locations, PO Boxes and Collection Points.

For very heavy items like caves, special arrangements will be made separately between you, us and a large parcel shipping company like Pack N Send.

Transit Damage Insurance (Extra Cover)

Transit Damage Insurance (Extra Cover) is offered and is an extra option available for only $2.50 for the first $100 value and an extra $2.50 per $100 dollars or part thereof, in excess of $100. Over $300 there is a $2.75 signature on delivery charge. The parcel is then sent by Australia Post.

Sendle include $100 of insurance for its parcels.

If you choose to not take out insurance YOU are taking all responsibility if the item is damaged or lost during transit.

Australia Post and Sendle – Proof Of Delivery

Where Australia Post provides a proof of delivery to the shipping address provided by the customer in their purchase, The Rock Crystal Shop is not liable for any loss as a result of wrongful delivery.

If there is no one at the delivery address, the package may be left at the address or otherwise Australia Post will leave a calling card with instructions for pick up from a designated post office. We will not be liable for any loss, theft or damage incurred by the customer or any person as a result of:

a)      delay or mistake caused by our carrier that we have no control over; or

b)      by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us or if there is no one at the delivery address to accept the parcel and it is left by Australia Post at the residence.

Unclaimed Packages

If items are not claimed from the Australia Post branch or Sendle drop point and are sent back to us, The Rock Crystal Shop will not pay for a second delivery to the customer. Please take care to enter the correct address details when you order. If a parcel comes back to us marked ‘return to sender’ the buyer must pay the same postage fee to get the item re-delivered to them again.

Acceptance of Delivery

Customers are responsible for organizing their own acceptance of items based on the delivery options they chose. Any re-delivery of parcels needs to be arranged and paid for by the customer.

Incorrect Address

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

Order Does Not Arrive

Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. The Rock Crystal Shop is not responsible for fault of delivery by Australia Post. Please let us know but we are not able to refund in these circumstances and we will do our best to assist you.

Customer Pick-Ups and Product Viewing

The purpose of this website is to be an online store so unfortunately we are unable to offer pick-up of smaller purchases, the exception being during COVD-19 lock down. Items marked “see at shop” of course can be viewed and collected at the shop concerned. We can send additional photos for more expensive pieces to confirm authenticity but you need to phone the shop concerned during business hours and provide your mobile phone number for texting.

Delivery Address Information

Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit, we recommend that you pay for the Transit Damage Insurance (Extra Cover) option at the Checkout.

Returns & Exchange Policy

If any goods are faulty we will meet our statutory obligations to provide a remedy, however, The Rock Crystal Shop is not required to provide a refund for change of mind, so please choose carefully.

You can view our Returns and Exchange policy here.Returns and Refund Policy