Shipping Policy


Posting to New Zealand – read more here. And then read the rest below.

Special Offers

  1. As at 2-2-22: We are still part subsidising Australia Post shipping. You pick fast (Express) or slightly slower (Regular) delivery.
  2. The free shipping level currently is set to the minimum spend on crystals is $100. It is now sent regular post and 90% of the time we absorb extra insurance costs.
    1. This excludes money spent on workshops.
    2. We still reserve the right to request shipping insurance if we cannot absorb the extra cost.
    3. Unusually bulky or heavy postage costs vs order value. e.g. Amethyst caves over 4kg are automatically excluded from free shipping.

Exceptions to Order Sending Times

Most parcels will go out same or next business day of payment received by TRCS. With floods, bush fires, Covid-19 lock downs, holidays there may be a slow down of processing, so please check top of HOME page for the Welcome message which will advise of delays. The new integration of Australia Post means you receive warnings of delays from AP too.

Shipping of Orders

The Rock Crystal Shop now only uses Australia Post for normal shipping of items. Postage is calculated at the checkout based on the options chosen by you (the buyer). Heavy items such as Amethyst Caves will be sent via Couriers or delivered by TRCS if local address.

Shipping Costs

For all orders, the postage is determined by the weight and or size of your order and the postcode of delivery. You can calculate this cost at the checkout stage of your purchase. The exception is heavy items such as caves which will be calculated separately as we do not have a Courier interface.

Shipping Times and Tracking

All items will be delivered via Australia Post Normal Post or Australia Post Express Post. If customers would like more information on the location of their items during shipping, it is your responsibility to follow up with Australia Post.

Once your order is dispatched, you will receive an email with tracking information from Australia Post. Please refer to Australia Post Tracking Information, Please click here: (Insert Hyperlink Tracking)

Please note that all orders are sent via Australia Post prior to 3pm AEST on weekdays from Tuesday to Friday only

We ship within 24-48 business hours of receiving cleared funds, except due to our holidays or Covid-19 lockdowns.

Approximate Delivery Times

Please note that this is now varied due to COVID-19 lock downs, flood etc

Australia Post advises the following delivery times

  • Standard Shipping (1-5 business days)
  • Express Shipping (1-2 business days to Express Post Network areas)
  • Regional and remote areas can experience longer delivery times.

Click here for Australia Post Deliver Times

For very heavy items like caves, special arrangements will be made separately between you, us and a large parcel shipping company like Pack N Send.

Transit Damage Insurance (Extra Cover)

Transit Damage Insurance (Extra Cover) is offered by Australia Post as free for total purchase value of $100 or less. It is an extra $2.75 per $100 dollars or part thereof, in excess of $100. Over $300 there is also $2.75 signature on delivery charge. We may or may not be able to absorb this extra charge. If we cannot we will contact you.

If you choose to not take out insurance you are taking all responsibility if the item is damaged or lost during transit.

Australia Post – Proof Of Delivery

Where Australia Post provides a proof of delivery to the shipping address provided by the customer in their purchase, The Rock Crystal Shop is not liable for any loss as a result of wrongful delivery.

You will receive a tracking id in the email from AP sent when we lodge the satchel at the Post Office. As of 3-3-22, we will also place the tracking id so you can see it in your order in the “My Account” area of the website.

If there is no one at the delivery address, the package may be left at the address or otherwise Australia Post will leave a calling card with instructions for pick up from a designated post office. We will not be liable for any loss, theft or damage incurred by the customer or any person as a result of:

a)      delay or mistake caused by our carrier that we have no control over; or

b)      by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us or if there is no one at the delivery address to accept the parcel and it is left by Australia Post at the residence.

Unclaimed Packages

If items are not claimed from the Australia Post branch and are sent back to us, The Rock Crystal Shop will not pay for a second delivery to the customer. Please take care to enter the correct address details when you order. If a parcel comes back to us marked ‘return to sender’ the buyer must pay the same postage fee to get the item re-delivered to them again.

Acceptance of Delivery

Customers are responsible for organizing their own acceptance of items based on the delivery options they chose. Any re-delivery of parcels needs to be arranged and paid for by the customer.

Australia Post ALWAYS sends a confirmation of receipt of the item from us. Look for this email as it will have your tracking id and status of delivery. You can also change delivery details.

Incorrect Address

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

Order Does Not Arrive

Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. The Rock Crystal Shop is not responsible for fault of delivery by Australia Post.

Please let us know but we are not able to refund in these circumstances and we will do our best to assist you. If a claim is required, Australia Post will require you to lodge a missing parcel claim. And if AP agrees it is lost and they are at fault, they will ask you to tell us so we can do the claim process.

Customer Pick-Ups and Product Viewing

The purpose of this website is to be an online store so unfortunately we are unable to offer pick-up of smaller purchases, the exception being during COVD-19 lock down. Items marked “see at shop” of course can be viewed and collected at the shop concerned. We can send additional photos for more expensive pieces to confirm authenticity but you need to phone the shop concerned during business hours and provide your mobile phone number for texting.

Delivery Address Information

Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit, we recommend that you pay for the Transit Damage Insurance (Extra Cover) option at the Checkout.

Returns & Exchange Policy

If any goods are faulty we will meet our statutory obligations to provide a remedy, however, The Rock Crystal Shop is not required to provide a refund for change of mind, so please choose carefully.

You can view our Returns and Exchange policy here. Returns and Refund Policy